Help & FAQs - Split the Atom - The T Shirt Design of Tomorrow

Which method of payment can I use?
Split the Atom accept all major credit cards including

Unfortunately we cannot accept personal cheques, Money Orders, or Pay Pal.

Is it safe to use my credit card online at Split the Atom?
To help ensure that your shopping experience is safe, simple and secure, Split the Atom uses the industry standard Secure Socket Layer (SSL) technology. This encrypts and protects the critically sensitive details you send us over the internet including your name, address and credit card details. This encryption ensures that nobody can read the information being sent between your PC and our website.

SSL technology not only encrypts information, it also assures your browser that your data is being sent to the correct and secure computer server and it also checks the data being transferred to ensure that it has not been altered in any way. When you enter an SSL enabled area of the site you will see a padlock at the bottom of your browser. This means that the information you enter here is protected.

SSL technology makes online purchasing secure, however if you are not happy to place your order online you can call our sales line on +44 (0)1226 709578 Monday-Friday between 9:30 and 5:30pm (GMT).

How will I know you’ve received my order?
Split the Atom will send you a confirmation email acknowledging receipt of your purchase.

Are there other ways to order besides ordering online?
Yes. You can call our sales line on +44 (0) 1226 709578 Monday-Friday between 9:30am and 5:30pm GMT and place your order by telephone.

What is your cancellation policy?
We allow an order to be cancelled before the transaction has been processed. If you need to cancel an order, then get in touch with us via email or phone as soon as possible.

Shipping Info

Are the shirts good quality?
Excellent quality. We print on American Apparel shirts, which are stylishly cut and 100 per cent cotton. (They’re also manufactured in the US, and not in a third-world sweat-shop - which is nice.)

Are the prints good quality?
Yes they are. The art-work is printed on the tee using the highest quality screen-printing methods.

What is your refund and returns policy?
You can exchange your tee or receive a full refund (excluding postage) within 30 days of the original purchase. Just return the item to us ‘as new’ (i.e. unworn and unwashed) and with its invoice. Shipping charges for the return of the goods will be paid by you.

In the unlikely event that the tee is sub standard or we have sent you the wrong tee, you can return the item with its invoice and a written description of the fault and we will send you a full refund or replacement within 30 days. Split the Atom will pay the shipping charges for the return of faulty or incorrect goods.

How do I contact your customer services?
You can either email us at sales@splittheatom.com anytime or call us on +44(0) 1226 709578 between the hours of 9:30am and 17:30 GMT. Alternatively you can write to us at Split the Atom Ltd, 21 Tanfield Close, Royston, Barnsley, S. Yorkshire, S71 4JH

How does the NeverEnding Design Competition™ work?
Users submit T-shirt designs which are posted on the site for other users to rate and critique. The winning submissions are printed on tees, and the winning designers each get a prize of Ł250.

How do you choose which submissions to print?
Split the Atom takes on board users’ ratings and comments, and then reaches an (arbitrary) decision. (We don’t guarantee that we’ll print the highest-rated shirt. But a high rating, accompanied by positive comments, will certainly go a long way to supporting any submission.)

Why are designers only allowed to work with a maximum of four colours?
To help us keep the cost of the shirt at a sensible level. (The more colours the design uses, the more expensive the printing becomes.)